P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Chania with a minimum of 8 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
If you book a return transfer service, we recommend you ask the chauffeur to collect you at least two hours before the departure time of your flight. It takes between 15 and 20 minutes to get to Heraklion Airport.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
How much does a transfer service cost? Are there child car seats? How many people fit in a vehicle?
Find answers to our most frequently asked questions.
If you have any other questions
please contact us
Our customers' reviews
These are genuine reviews written by our customers.
We always try to use Civitatis as they are an excellent company.
We had a small issue with our pick up time but this was quickly resolved.
Would recommend Civitatis as they are very professional.
I travelled with teenagers
10
04 / 26 / 2026
S
Sarah
United Kingdom
Excellent. Our driver was waiting for us in the arrival hall and had a sign with our name on. He carried my suitcase and dropped us directly outside our destination.
I travelled with teenagers
5 out of 17 reviews
10
09 / 23 / 2025
L
Laura
Nice, France
Excelente, tuve contacto previó vía WhatsApp con detalle a donde debía dirigirme y número de reservation. Una vez en el aeropuerto tanto la mujer que me atendió fue excelente y debo destacar sobretodo al conductor, nos fue señalando lugares a medida que íbamos llegando.
Translate this opinion into English.
Excellent. I had prior contact via WhatsApp with details of where I should go and a reservation number. Once at the airport, both the woman who helped me was excellent, and I must especially highlight the driver. He pointed out places as we arrived.
Opinion translated. Show original.
I travelled by myself
6
08 / 20 / 2025
A
Anna
Fano, Italy
Nessuno ti sa dire che mezzo devi prendere solo sul posto abbiamo saputo che dovevamo attendere di riempire l'autobus che è partita dopo un'attesa di 2 ora e 30
I travelled with friends
Il nostro team locale indica l'orario di inizio del trasferimento. Trattandosi di un servizio condiviso, tuttavia, è necessario aspettare tutti i clienti. Ci dispiace se hai dovuto aspettare prima che venissero a prenderti.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 168 reviews
06 / 21 / 2026
Spain
Perfecto gracias Translate this opinion into English.
Perfect, thank you. Opinion translated. Show original.
06 / 16 / 2026
Spain
Perfecto sin ningún problema
06 / 11 / 2026
Romans Sur Isère , France
Un super accueil d'une hôtesse qui nous a conduit a notre taxi chauffeur très agréable Translate this opinion into English.
We received a very warm welcome from a hostess who led us to our taxi; the driver was very pleasant. Opinion translated. Show original.
05 / 06 / 2026
Rye , United Kingdom
We always try to use Civitatis as they are an excellent company. We had a small issue with our pick up time but this was quickly resolved. Would recommend Civitatis as they are very professional.
04 / 26 / 2026
United Kingdom
Excellent. Our driver was waiting for us in the arrival hall and had a sign with our name on. He carried my suitcase and dropped us directly outside our destination.
5 out of 17 reviews
09 / 23 / 2025
Nice, France
Excelente, tuve contacto previó vía WhatsApp con detalle a donde debía dirigirme y número de reservation. Una vez en el aeropuerto tanto la mujer que me atendió fue excelente y debo destacar sobretodo al conductor, nos fue señalando lugares a medida que íbamos llegando. Translate this opinion into English.
Excellent. I had prior contact via WhatsApp with details of where I should go and a reservation number. Once at the airport, both the woman who helped me was excellent, and I must especially highlight the driver. He pointed out places as we arrived. Opinion translated. Show original.
08 / 20 / 2025
Fano, Italy
Nessuno ti sa dire che mezzo devi prendere solo sul posto abbiamo saputo che dovevamo attendere di riempire l'autobus che è partita dopo un'attesa di 2 ora e 30
Il nostro team locale indica l'orario di inizio del trasferimento. Trattandosi di un servizio condiviso, tuttavia, è necessario aspettare tutti i clienti. Ci dispiace se hai dovuto aspettare prima che venissero a prenderti.
08 / 18 / 2022
Odivelas , Portugal
Muito atenciosos e prestáveis!! Translate this opinion into English.
Very attentive and helpful!! Opinion translated. Show original.
10 / 01 / 2025
Santos, Brazil
04 / 21 / 2025
Spain