P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Valencia with a minimum of 12 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
If you reserve a return transfer service, we recommend you book the transfer from your hotel to the Airport at least 2 hours and 30 minutes before your departure time. It takes approximately between 20 and 30 minutes to get to Valencia Airport.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
These are genuine reviews written by our customers.
8.90 / 10
8.8933333333333
588 reviews
| 13,403 travellers
5 out of 588 reviews
8
05 / 23 / 2026
C
Carlos Bamonde Salazar
Lima, Peru
Hola, todo bien llegamos bien al destinos, pero porfa les pedí que la comunicación sea al celular de mi esposa que es la que tiene el roaming y aun así me escribieron ami, en el resto de mi itinerario tengo más servicios con ustedes por favor tomarlo en cuenta
Translate this opinion into English.
Hello, everything is fine, we arrived safely at our destination, but I requested that you contact me via my wife's cell phone as she is the one using roaming, and yet you still contacted me. I have other services with you scheduled for the rest of my itinerary, please take this into account.
Opinion translated. Show original.
I travelled with my partner
10
06 / 18 / 2026
T
Tibisay Quintana Fernandez
Asturias, Spain
Excelente servicio y atención, el señor Pakistaní muy instruido en historia , fue de buen gusto conversar con él. Muchas Gracias.
Translate this opinion into English.
Excellent service and attention; the Pakistani gentleman was very knowledgeable about history, and it was a pleasure to talk with him. Thank you very much.
Opinion translated. Show original.
El traslado fue muy bien pero llegó 35 minutos más tarde de lo contratado porque otro cliente llegó tarde y repercutió en mi traslado. Esperemos que no pase en el traslado de vuelta al aeropuerto
Our customers' reviews
These are genuine reviews written by our customers.5 out of 588 reviews
05 / 23 / 2026
Lima, Peru
Hola, todo bien llegamos bien al destinos, pero porfa les pedí que la comunicación sea al celular de mi esposa que es la que tiene el roaming y aun así me escribieron ami, en el resto de mi itinerario tengo más servicios con ustedes por favor tomarlo en cuenta Translate this opinion into English.
Hello, everything is fine, we arrived safely at our destination, but I requested that you contact me via my wife's cell phone as she is the one using roaming, and yet you still contacted me. I have other services with you scheduled for the rest of my itinerary, please take this into account. Opinion translated. Show original.
06 / 18 / 2026
Asturias, Spain
Excelente servicio y atención, el señor Pakistaní muy instruido en historia , fue de buen gusto conversar con él. Muchas Gracias. Translate this opinion into English.
Excellent service and attention; the Pakistani gentleman was very knowledgeable about history, and it was a pleasure to talk with him. Thank you very much. Opinion translated. Show original.
05 / 29 / 2026
Spain
Muy puntual, llego antes de tiempo. Excelente todo Translate this opinion into English.
Very punctual, arrived ahead of schedule. Everything was excellent. Opinion translated. Show original.
05 / 19 / 2026
Torrelavega , Spain
El traslado fue muy bien pero llegó 35 minutos más tarde de lo contratado porque otro cliente llegó tarde y repercutió en mi traslado. Esperemos que no pase en el traslado de vuelta al aeropuerto
05 / 16 / 2026
Porto, Portugal
Gostei bastante do transfer e vou utilizar brevemente Translate this opinion into English.
I really liked the transfer and will use it soon. Opinion translated. Show original.